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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 370
Experience:  Technical Support Coach at Liberty Tax Service
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My iPhoto keeps "quitting unexpectedly". os x El Capitan,

Customer Question

my iPhoto keeps "quitting unexpectedly".
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: os x El Capitan
JA: Have you installed any updates recently?
Customer: don't think so
JA: What troubleshooting have you tried?
Customer: restarting the computer is about it
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Mac
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

Here are some of your options:

Click on the Apple icon in the top left and choose software update.

Update iphoto to the latest version. Restart.

Let me know if this works or let me know if it was already at the latest version if this does not work:

These are your options:

1. Restore the iPhoto library from the most recent backup that predates the issue.

Advantages: Always works, if library damage is causing the problem and the backup is intact.

Disadvantages: Impossible if you don't have a backup. All changes made since the backup are lost.

2. Repair or rebuild the library. Be sure to back it up first.

Advantages: May solve the problem with no loss of data.

Disadvantages: May fail. May take a long time if the library is large.

3. Scavenge the library with a third-party application called "iPhoto Library Manager," which you can find in a web search. From the application's menu bar (not the iPhoto menu bar), select

Library ▹ Rebuild

Advantages: All images should be preserved.

Disadvantages: All books, calendars, and slideshows will be lost.

You can try these methods for fixes. If they do not work (it could be several things; we have to troubleshoot them)

we will go from there. Please update with the results if fixed, or more support is needed.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Expert:  Isaac Franklin replied 3 months ago.

If you have any issues with the above, please try this as it usually corrects most

issues with iphoto:

Try repairing permissions:

Click on the picture of a face all the way on the left-hand side of your dock.
Click Go all the way at the Top and Choose Utilities
Open Disk Utility
Select your startup disk on the left of the Disk Utility window
Select First Aid from the tabs
Click the "Repair Disk Permissions" button

Lets delete the preference file.

Click on the picture of a face all the way on the left-hand side of your dock. Click on Go at the very top and Choose Home

This will bring up your home folder. Go into a folder called Library and then another folder called Preferences. Move the file called com.apple.iphoto.plist to the trash.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Expert:  Isaac Franklin replied 3 months ago.

Were you able to load iphoto successfully now?

Did you need another solution/troubleshooting?

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin