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Nathan, Hardware Engineer
Category: Mac
Satisfied Customers: 19500
Experience:  Own/operate IT/networking company.
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Cannot get rid of thick vertical lines on my ipad, iOS.

Customer Question

Cannot get rid of thick vertical lines on my ipad
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: iOS . 9.3.5
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: I don't know of any trouble shooting
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I need heip
Submitted: 1 month ago.
Category: Mac
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the ipad. This is done by pressing/sliding and holding the home and lock buttons together for about 30 seconds, or until the screen flashes (usually with an image of a white apple, then goes to black), then release. Give it about a minute to start back up, and let me know if the problem persists, we can then try some further steps.



Customer: replied 1 month ago.
Problem persists after the manouvre
Customer: replied 1 month ago.
Any more suggestion?
Expert:  Nathan replied 1 month ago.

Thank you for testing, though that would unfortunately point to a hardware fault.

Next step is to connect to the computer and do a factory restore via itunes. (plug into computer, open itunes, hold down lock and home buttons again together until the restore screen comes up)

If that still does not help, it confirms a defect in the display, and the ipad would require repair or replacement.

Best regards, ***** ***** for the news,


Customer: replied 1 month ago.
Expert:  Nathan replied 1 month ago.

I'm not sure what you are saying no to?

Expert:  Nathan replied 1 month ago.

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If so, simply reply back on this page.

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