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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have been trying to permanently delete emails from my

Customer Question

I have been trying to permanently delete emails from my overloaded email account
JA: Have you contacted anyone about your account?
Customer: No
JA: Have you installed any updates recently?
Customer: I was trying to install the latest update to no avail.
JA: What troubleshooting have you tried?
Customer: I've looked online. Nothing is working.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Yes, please
Submitted: 9 months ago.
Category: Mac
Expert:  technicalcat replied 9 months ago.

Hello, and thank you for using this service.

Sorry to hear you are having trouble, and I will help you now.

Who is your email provider? This is the part AFTER the @ sign in your email address. please tell me what that is.

Customer: replied 9 months ago.
verizon
Expert:  technicalcat replied 9 months ago.

Do you use a mail app on your Mac to access your email, or a browser such as Safari?

Customer: replied 9 months ago.
I use a mail app - macmail
Expert:  technicalcat replied 9 months ago.

Where exactly is the problem coming in with the deletions. Are you getting an error message, or unable to select enough messages at a time?

Customer: replied 9 months ago.
I select the messages, and then hit delete, or alt-command-delete. I hit "yes", when asked if I want to delete these messages, and they don't go into the trash. They stay right in the inbox.
Expert:  technicalcat replied 9 months ago.

Would you like for me to remotely connect in order to solve this problem more quickly?

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