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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I just installed the RING software and now the I pad asked

Customer Question

I just installed the RING software and now the I pad asked for my passcode every time I try to access or answer the door bell.
JA: How much experience do you have with this particular machine?
Customer: ivery little
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: do not know
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  David replied 1 month ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 1 month ago.

Is it asking you to unlock your iPad each time? Or is it asking for a separate passcode within the Ring App?

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