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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Just did the ITunes update but I no longer have an active

Customer Question

just did the ITunes update but I no longer have an active shortcut
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: don't know
JA: Have you installed any updates recently?
Customer: less than 15 minutes ago, I also have Windows 10
JA: What troubleshooting have you tried?
Customer: don't know what I can do - the ITunes worked before I did the update, it opened up and I could view MY Music now it says that the shortcut won't work because it cannot find itunes
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I have a PC
Submitted: 3 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Do you mean your iTunes program does not open any more?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 3 months ago.

Please stay with me on this web page. Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,