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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When I insert my CD into the built in burner on my computer

Customer Question

When I insert my CD into the built in burner on my computer it does not appear on my desk top. Therefore I get no drop down menu in iTunes that I can select "burn CD" on.
The selections on the left side of the screen in iTunes also has no CD icon displayed. Do I need a new battery somewhere inside the computer to run the CD burner?
Submitted: 1 month ago.
Category: Mac
Expert:  Robert replied 1 month ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert replied 1 month ago.

The problem is not a battery.

Either the cd drive iteself is broken or the driver is bad.

will it play a cd ?