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Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14068
Experience:  Several years of supporting Mac systems.
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Locked Apple ID password...lost original info. to unlock ID

Customer Question

Locked Apple ID password...lost original info. to unlock ID or change password.
Susan Teague
Submitted: 1 month ago.
Category: Mac
Expert:  Jason Jones replied 1 month ago.


My name is ***** ***** and I look forward to assisting you today.

Please, follow the instructions below:
- Click the following link:
- If you remember your Apple ID, enter it on the site and click Next. If you do not, click the "Forgot your Apple ID" link.
- Fill out all of the requested information on the resulting screens and continue.

Once all of the information is sent out, you will be given your Apple ID and be given the option to reset your password.

If all else fails, you can call them at: (800) MY-APPLE(###) ###-####

One quick note: This is my job; however, I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer below, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

Expert:  Jason Jones replied 1 month ago.

Is there anything else I can help you with today? If so, please let me know. If that is all for now, please do not forget to rate my help on top of this page.
Thank you,