Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Lets start by going to this page and downloading flash player
Once you have downloaded it.. Thats only part of what we need to do. After you download, we need to open and click and install the flash player program we downloaded.
once it says flash player was i nstalled.. restart your mac.. Then, test printing.
Also, I just seen your request for remote support. Do you want to try and work through this via written support first, or do you want to start the connection process so I can fix this for you?
Hello again, I never heard back from you after you read my response.
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