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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Delete, volume up, volume down, and eject all stopped

Customer Question

delete, volume up, volume down, and eject all stopped working out of the blue
JA: How long has this been going on?
Customer: about a week now. they came on twice randomly and now they are dead completely
JA: What troubleshooting have you tried?
Customer: pram, mouse keys, dictation, restore to default keyboard settings. Im trying to update my software but i live in the middle of the ocean with no service or wifi
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: Nope Never and its a MBP from mid 2010 running 10.11.2
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: does this cost anything because i only have 10 mins left of internet
Submitted: 1 month ago.
Category: Mac
Customer: replied 1 month ago.
Also oddly enough, the volume up, eject, and delete shortcut combo for the semicolon does work
Customer: replied 1 month ago.
My apologies, i mean for an apostrophe
Expert:  Kevin T replied 1 month ago.

My name is ***** ***** I will be helping you.

Customer: replied 1 month ago.
Great! What can you tell me?
Expert:  Kevin T replied 1 month ago.

Could I connect and have a look?

Customer: replied 1 month ago.
No sir. As I explained before. I live on a cruise ship and have no wifi. I only get it once or twice if I am lucky.
Expert:  Kevin T replied 1 month ago.

Ah, no problem, its see what I can do.