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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 326
Experience:  Technical Support Coach at Liberty Tax Service
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My Apple ID is locked and I can't get into it!

Customer Question

My Apple ID is locked and I can't get into it!
Submitted: 1 month ago.
Category: Mac
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

You will need access to the email you started the id with on your ipad.

If you see a remote support request, please do not accept until we discuss further. It is automated and we cannot

remote into the ipad. We need that working first.

ARe you trying to reset your password, is this what you mean by locked. ?

Expert:  Isaac Franklin replied 1 month ago.

I am sending you the link to click on for apple id/password ***** Please follow this as a guide to help get you into the ipad

by recovering your information:

Let me know if you get stuck.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.

Customer: replied 1 month ago.
Okay, here is additional info. it asks me to unlock my Apple ID and to do that i need to send an email or do the question, I sent the email and when I go to my mail it says "cannot get mail" so I can't get it without unlocking it. and I don't remeber the answer to my security question
Expert:  Isaac Franklin replied 1 month ago.

That is okay. We need 2 things. your ipad and a computer.

The code is sent. You need a computer to log into your email it sent the code to. Or even your phone will show the email

if you have it set up there? We need access to that email first. Then pull the code.

Can you get into the email from another device?

Customer: replied 1 month ago.
I have not tried yet. I will do that right now
Expert:  Isaac Franklin replied 1 month ago.

Keep me updated and let me know the results.

Customer: replied 1 month ago.
When I try on other devices it does not let me login, it says "your Apple ID is locked"
Expert:  Isaac Franklin replied 1 month ago.

I do not know what you are logging into?

You need a computer to get to your email only first. Then find the code they sent.

What do you mean other devices?

Expert:  Isaac Franklin replied 1 month ago.

Every time you try to access it? It makes it worse. Please stop until we can get to your email from a browser or email application on

a computer. It may have locked you out by now.

This will explain: