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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1420
Experience:  BSc H.Dip Apple Certified Professional
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I can't see my external HDD in finder while see it in disk

Customer Question

Hello. I can't see my external HDD in finder while see it in disk utility as mounted and also see it from output of "mount" utility in command line. See it as well in mucommander. Can you help me with it, please.
JA: How long has this been going on?
Customer: It began after upgrading for some version of El Capitan
JA: What troubleshooting have you tried?
Customer: none
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  David replied 8 months ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 8 months ago.

It seems like the partition has been deleted. In Disk Utility you can see the physical disk, but can you see any partition listed under it?

Expert:  David replied 8 months ago.

Before you do anything else to the HDD you should try software to try recover the missing partition.


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