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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can't switch off my iPad...if I do it just starts up

Customer Question

I can't switch off my iPad...if I do it just starts up again
JA: How long has this been going on?
Customer: A few days
JA: What troubleshooting have you tried?
Customer: Holding the two buttons down together simultaneously
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 1 month ago.
Category: Mac
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

I'm sorry to hear you are having trouble, and will help you now.

Have you tried holding in the sleep and the home buttons for at least 30 seconds? If not, please try this now, and let me know the result. Thank You.

Customer: replied 1 month ago.
This makes no difference....I've also done software update and a reset..
Expert:  technicalcat replied 1 month ago.

OK. Did you do a destructive (hard) reset that actually deletes all data off the ipad, or did you do a soft reset that does not delete anything?

Customer: replied 1 month ago.
Expert:  technicalcat replied 1 month ago.

Please follow the instructions at the link below to perform a hard reset. Then try the shutdown again. NOTE: Before you do the hard reset, make sure to backup any data you may have on the ipad that you need that is not already backed up. For example, documents, pictures, or music.

Please reply to let me know the results of the hard reset. Thank You.