How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask David Your Own Question
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1407
Experience:  BSc H.Dip Apple Certified Professional
39216975
Type Your Mac Question Here...
David is online now
A new question is answered every 9 seconds

I have a mini ipad It must be 4 yrs old did an update

Customer Question

I have a mini ipad It must be 4 yrs old did an update recently and now it wants to beactivated apparently i cannot remember the right password ***** do so. What do I do now?
Submitted: 7 months ago.
Category: Mac
Expert:  David replied 7 months ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 7 months ago.

First you need to reset your Apple ID password. Go here to do that:

http://iforgot.apple.com

You can log into your Apple ID through your computer and remove the iPad from your devices.

  1. Turn off your device or take it offline.
  2. Sign in to iCloud.com with your Apple ID and password.
  3. Open Find My iPhone.
  4. Select All Devices, then select your device.
  5. Click Remove from Account. If you still see a map in the device detail view, select All Devices again, click next to your device, then click Remove.
  6. After you set up your device successfully, make sure that you sign in to iCloud and turn on Find my iPhone again.

Let me know if you have any questions. Please rate my advice using the star ratings.

Best regards,

David.

Expert:  David replied 7 months ago.

In fact, after you reset your Apple ID password, you can try activating it without trying to remove it from your iCloud devices.

Expert:  David replied 7 months ago.

There's also a chance the Apple ID is different than the one in the hint on the activation screen, so if it is a different Apple ID you would need to sign in to all of your Apple ID iCloud accounts and check which one has the device listed.

Reply here if you have any problem resetting your Apple ID password.

Expert:  David replied 7 months ago.

Hi, have you been able to reset the Apple ID password?

Expert:  David replied 7 months ago.

Link to reset Apple ID password:

https://iforgot.apple.com/password/verify/appleid

About activating the iPad:

https://support.apple.com/HT206203

Expert:  David replied 7 months ago.

Let me know if you have any questions, thanks!

Expert:  David replied 7 months ago.

Hi,

Please take a moment to open the question page and rate my help using the star rating 3-5 stars. Much appreciated!

Sincerely,

David.

Related Mac Questions