Hello,I am the person that will be helping you today.
From which application are you trying to Share the video?
I will be standing by, looking forward to your response.
You may have to use the reimport function. The initial import may have not ran correctly. Please, do that and report back with your status.
Thank you for the update. It sounds like there is an issue with the importing. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Thank you. I will be standing by.