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tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9069
Experience:  Computer specialist.
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My apple TV is asking me to put in my iTunes sign-in

Customer Question

Hi, my apple TV is asking me to put in my iTunes sign-in password ***** I did. After that I receive in my iphone a message with an ecryption code of 6 numbers telling me to allow to enter my iTunes from another device. I type that encryption code in the Apple TV and nothing happens. I'm just redirected Again to my iTunes password
Submitted: 1 month ago.
Category: Mac
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

That is the two step verification process, try turning it off and then sign in again on the Apple TV.

To turn off two-factor authentication, sign in to your Apple ID account page and click Edit in the Security section. Then click Turn Off Two-Factor Authentication. After you create new security questions and verify your date of birth, two-factor authentication will be turned off.

Let me know if that works for you please.

Expert:  tyroneboman replied 1 month ago.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!