How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask tyroneboman Your Own Question
tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9559
Experience:  Computer specialist.
62741268
Type Your Mac Question Here...
tyroneboman is online now
A new question is answered every 9 seconds

My apple TV is asking me to put in my iTunes sign-in

Customer Question

Hi, my apple TV is asking me to put in my iTunes sign-in password ***** I did. After that I receive in my iphone a message with an ecryption code of 6 numbers telling me to allow to enter my iTunes from another device. I type that encryption code in the Apple TV and nothing happens. I'm just redirected Again to my iTunes password
Submitted: 8 months ago.
Category: Mac
Expert:  tyroneboman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

That is the two step verification process, try turning it off and then sign in again on the Apple TV.

To turn off two-factor authentication, sign in to your Apple ID account page and click Edit in the Security section. Then click Turn Off Two-Factor Authentication. After you create new security questions and verify your date of birth, two-factor authentication will be turned off.

Let me know if that works for you please.

Expert:  tyroneboman replied 8 months ago.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Related Mac Questions