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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31191
Experience:  IT Engineer for over 15 years
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Won't let me do a transaction in Apple Store and my account

Customer Question

Won't let me do a transaction in Apple Store and my account is fine and I've been using the same card as I always' ??
Submitted: 3 months ago.
Category: Mac
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me please what exactly happens when you try to make a transaction via the app store?

Thank you

Customer: replied 3 months ago.
App: brothers in arms
Expert:  Richard replied 3 months ago.

thanks

Can you hold the home and power buttons on the iPad for about 10 seconds until you see the Apple Logo then release.

Let the iPad restart and then try to make a purchase

Let me know the results please.

Customer: replied 3 months ago.
It's the same' it's only doing it on that game I noticed
Expert:  Richard replied 3 months ago.

you are in the united states correct?

Customer: replied 3 months ago.
sir
Expert:  Richard replied 3 months ago.

Thanks

Do you have another apple device (iPad or iPhone) there?

Customer: replied 3 months ago.
No just an Samsung Galaxy 6
Expert:  Richard replied 3 months ago.

ok, the purchase thats failing, it is an in app purchase correct?

Not to actually purchase the app?

Customer: replied 3 months ago.
sir
Expert:  Richard replied 3 months ago.

ok, have you made a purchase in this app before? And if so, how long ago?

Customer: replied 3 months ago.
Expert:  Richard replied 3 months ago.

how long ago?

Customer: replied 3 months ago.
I made one purchase and no problem and then another 10 min later' it happened 2 o3 hours ago
Customer: replied 3 months ago.
But the second purchase didn't work
Expert:  Richard replied 3 months ago.

ok, because you did a second one so quick, its likely marked it as suspicious as your card is being accepted by Apple.

You need to wait 12 hours, then try to make the purchase and it should then go through