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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36119
Experience:  IT Engineer for over 15 years
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Won't let me do a transaction in Apple Store and my account

Customer Question

Won't let me do a transaction in Apple Store and my account is fine and I've been using the same card as I always' ??
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please what exactly happens when you try to make a transaction via the app store?

Thank you

Customer: replied 10 months ago.
App: brothers in arms
Expert:  Richard replied 10 months ago.

thanks

Can you hold the home and power buttons on the iPad for about 10 seconds until you see the Apple Logo then release.

Let the iPad restart and then try to make a purchase

Let me know the results please.

Customer: replied 10 months ago.
It's the same' it's only doing it on that game I noticed
Expert:  Richard replied 10 months ago.

you are in the united states correct?

Customer: replied 10 months ago.
sir
Expert:  Richard replied 10 months ago.

Thanks

Do you have another apple device (iPad or iPhone) there?

Customer: replied 10 months ago.
No just an Samsung Galaxy 6
Expert:  Richard replied 10 months ago.

ok, the purchase thats failing, it is an in app purchase correct?

Not to actually purchase the app?

Customer: replied 10 months ago.
sir
Expert:  Richard replied 10 months ago.

ok, have you made a purchase in this app before? And if so, how long ago?

Customer: replied 10 months ago.
Expert:  Richard replied 10 months ago.

how long ago?

Customer: replied 10 months ago.
I made one purchase and no problem and then another 10 min later' it happened 2 o3 hours ago
Customer: replied 10 months ago.
But the second purchase didn't work
Expert:  Richard replied 10 months ago.

ok, because you did a second one so quick, its likely marked it as suspicious as your card is being accepted by Apple.

You need to wait 12 hours, then try to make the purchase and it should then go through

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