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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My imac front page will not come up. Just a gray screen, not

Customer Question

my imac front page will not come up. Just a gray screen
JA: How much experience do you have with this particular machine?
Customer: not much. I've had it for 5 years and no problems
JA: What troubleshooting have you tried?
Customer: none yet
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I unplugged it and turned it back on but no results
Submitted: 2 months ago.
Category: Mac
Expert:  technicalcat replied 2 months ago.

Hello, and thank you for using this service.

Sorry to hear you are having trouble. I'll see what i can do to help.

To load your Mac in Safe Mode, press and hold the Shift key while it boots. You can stop holding the Shift key when you see an Apple logo and progress bar.

Please try the above instructions and let me know the result. thanks.