How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask David Your Own Question

David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1371
Experience:  BSc H.Dip Apple Certified Professional
39216975
Type Your Mac Question Here...
David is online now
A new question is answered every 9 seconds

MacBook Pro won't let me go pass log in screen. If I click

Customer Question

MacBook Pro won't let me go pass log in screen. If I click on login icon it doesn't do anything. It usually pops up with a spot to put in my password ***** How do I get login?
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: I believe it's 2013 mid
JA: What troubleshooting have you tried?
Customer: Cutting it off and back on
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: That's it
Submitted: 3 months ago.
Category: Mac
Expert:  technicalcat replied 3 months ago.

Hello, and thank you for using this service.

Sorry to hear you are having trouble. I'll see what I can do to help.

Is the problem that it is not accepting your password?

Expert:  David replied 3 months ago.

Hi, if you have to login but have no mouse cursor, just type the first letter of the login name then press Enter, it will reveal the password ***** and you can type in the password ***** proceed to login. Then you can check why the cursor is not working using System Preferences etc let me know if you have any questions, thank you.

Customer: replied 3 months ago.
Didn't work
Expert:  David replied 3 months ago.

Hi, then the keyboard is also not working properly. You should try reset the SMC and try that again.

Here are the steps to reset the SMC:

https://support.apple.com/en-us/HT201295

Then if same try reset the NVRAM. Here are the steps:

https://support.apple.com/en-us/HT204063

Next try Safe Boot:

https://support.apple.com/kb/ph18760

Then if still not working try booting to Recovery Mode, to check if the keyboard and trackpad work.

https://support.apple.com/en-us/HT201314

Let me know how it goes, if it works in Recovery Mode we should be able to fix this through software not hardware repair.

Sincerely,

David.