Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I am sorry to hear what you have told me so far: it sounds like some sort of scam.
Checking on the Web Site name you have mentioned, I find that it is listed as a malicious site, and has consumer protection warnings assoicated with it.
I think that you need to take several steps by and by.
The first step would be, to check on whether you have had repeated charges to your credit card, bank account, etc. The name to look for on your banking records would be
or something suggesting such a repeated payout.
They may have been taking money from you monthly or quarterly, and, as you no doubt suspect, fraudulently. A 'support' company that says Windows something is turned Off when you really have an Apple computer, rather suggests a fraud of some sort.
If such a periodic charge is discovered, you can ask your bank or credit union to stop all payments to that biller from henceforward.
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My name is***** will help you too the best of my ability. I concur with what had been said, in addition I would ask for any papers that you were supposed to have gotten and file a law suit against them. If you look for a show called Scammed, I think it was the same thing was done but, said that they could extend car warranties