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Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9917
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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All of the videos are muted and I cant figure out how to

Customer Question

All of the videos are muted and I cant figure out how to hear the sound.
Submitted: 3 months ago.
Category: Mac
Expert:  Ashik replied 3 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Make sure the volume buttons on the keyboard isn't stuck. If that didn't work, then we can do some troubleshooting.

First reset the System Management Controller of your Mac. Follow the steps below;

Shut down the computer.

Unplug the power cord and also disconnect all other devices.

Wait 20 seconds.

Attach the power cord.

Wait five seconds, then press the power button to turn on the computer.

If that didn't work, then reset the PRAM and NVRAM of your Mac. Follow the steps below;

Shut down your Mac

Restart and immediately hold down Command-Option-P-R keys at the same time

Hold the keys down until the computer restarts and you hear the startup sound for two or three times.

Release the keys and let the Mac boot up.

Please let me know if that didn't work, so we can continue troubleshooting