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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9939
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Can't shut down I mac os xversion 10.9.5 two little windows

Customer Question

Can't shut down I mac os xversion 10.9.5
two little windows open with moving stripes
Copy preparing to move to desktop (never stops)
Trash moving 2 items to trash (never stops)
Submitted: 3 months ago.
Category: Mac
Expert:  Ashik replied 3 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

You have to force quit that process and then you can shut down. Press Command, Option and Esc keys and this will bring Force Quit window. Force quit all applications except Finder. Then you can Shutdown.

If that didn't work, then you have to force turn off your Mac. Press and hold down the Power button of your Mac for 5-10 seconds and this will turn it off. Then wait 2 minutes and turn it back on.

Please let me know if that didn't work, so we can continue troubleshooting

Expert:  Ashik replied 3 months ago.

Hi there, I'm just checking. How is it going ?