Hi my name is***** am reviewing your question and will reply ASAP.
To set your cars audio to play the navigation audio, open the Google Maps app Google Maps and then tap the Menu and then Settings and then Navigation settings.
Next to "Play voice over Bluetooth," turn the switch on.
Let me know if you have any questions.
In the top right, you should see a Sound icon. If it has a line through it tap it to unmute it, does it fix the problem?
Sometimes voice directions aren’t downloaded or need to be updated on your phone or tablet. When this happens, you’ll hear a chime instead of voice directions.
Ok. I'm referencing this article for those steps:
It works fine for iOS maps without changing anything?
I'm asking in case the cars audio needs to be changed to BT.
Have you tried changing the voice settings?
If the same thing is happening please delete the Google Maps app on the iPhone and install it again. To delete the app tap and hold until the icons wiggle, then press the x to delete it, download and install again from the App store.
No, when stuff like this doesn't work as expected it can be really hard to even agree on what it is actually doing. Very confusing sometimes.
Try changing the voice settings in iOS as per above.
Try deleting the app and reinstalling it, and make sure iOS is up to date on the phone.
Ok, I've read and reread it a few times, I just want to make sure you've done that and that the iOS is up to date, and try changing the voice settings on the phone. Sorry to ask you to repeat stuff you did, you've tried a lot with this issue already so you've owned it longer than I have.
Those steps from Google don't match the iOS sorry, let me just double check changing the voice settings.
Here is the right article:
I would advise going through all, to make sure something is set for voice, and also "Choose a voice for Speak Screen and Speak Selection".
Also when you're testing it after changing something, make sure Apple maps is closed in the background.
Force close an app:
From a Google forum:
" Ensure Voice guidance is not muted in the Google Maps app (during navigation → bottom righthand menu → Unmute voice guidance)"
Have you changed the Guidance volume in the settings?
Made sure the stereo unit is not turned all the way down when it connects to Google Maps?
If I am to phone I must send a premium service offer.
If you want to continue as normal thats ok too.
Ok. I will relist the suggestions I think should be tried.
Change voice options on the phone:
Make sure Apple Maps is closed:
Double check the volume on the car stereo when switching to Google maps audio.
Restart the phone, press and hold the power button and power it off, then on after it fully shuts down.
After restart verify voice works again with out Bluetooth.
Then change navigation settings in the app to play voice over bluetooth, connect and try navigate directions.
Sure, but it's worth persevering with those few steps. If you want to take a break from it and try them later it's all good. You can get back to me later too.
If you are not happy you can contact customer service for any refund requests. There's a 100% satisfaction guarantee and you would be fully refunded if you request.
But I would suggest taking a break from it, and trying those suggestions, and getting back to me in your own time.
And the other settings in that article, yes.
Download the higher quality, set a voice for speak screen and speech selection, and test. If same try Alex. Also set the navigation audio to louder in Google Maps app on the phone.
Double check the BT connection from the unit in the car, restart it etc.
And force Apple Maps to close, so it's not running in the background:https://support.apple.com/en-us/HT201276
Yes, it says you might need to be on wifi to download it, but I'm not sure if it forces that. It might work over the phone data connection.
It could be the unit in the car that is not working exactly as it should, a protocol mismatch or something. I read suggestions from Google reps advising to check with the OEM distributor of the stereo system.
Is there a make and model number on the car unit that I could try find a manual for it?
You might find it on the display unit in settings or someplace.
Toyota are the car manufacturer, of course, but the OEM manufacturer of the stereo unit in the car might be different. It might be with the car literature or it might be an after market unit.
There is also the option of restoring the iPhone to factory settings, and in setting it up, don't restore from a backup just set it up as new to test it, install the app and test it.
It comes down to ownership of the problem at the end of the day. Does Apple own the problem with their update, or do Google need to update the Maps app. Have Google or Apple updated a protocol bundled into an update, that is not working properly with the bluetooth audio protocols used in car units. It can be a quagmire trying to find out who owns the issue when it is so easy to refer you to a different provider.
Here is some information on requesting a refund including a link to take you to the right place to request it: