For the MAC to be able to see your hard-drive their must be a few things you need setting up on the hard-drive itself.
If you like, I could connect to your computer and get this up and running for you.
What time zone are you in, could you manage around 8:30PM Central Time USA?
I can help you now. Just accept the offer and I will give you instructions...
I will need some information before we begin:
Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
Do you want help? Are you still there?
I was waiting for the info I asked for of course...I hope you reformatted the drive for Mac. I am just a user like you on this site I have no control over your account.
You can contact Customer Service at***@******.***
Did you contact support?