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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 34747
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I need to establish my new sign on password for my iPhone 6.

Customer Question

Hello, I need to establish my new sign on password ***** my iPhone 6.
JA: When did you last reset your username and password?
Customer: Went into a att store in Vacaville and was told that I need to make an appt
JA: What troubleshooting have you tried?
Customer: Went to the store and they tried to fix it and said I would have to go to the apple store
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I need to reestablish my sign on passcode to operate my phone
Submitted: 2 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 months ago.


I'm sorry about the issue. Please try the following fix:

  1. Open iTunes program on a Windows or Mac computer. If needed, download and install the iTunes software at the Apple website below on the computer first:
  2. Connect the iPhone to the computer with the USB Cable.
  3. On the iPhone, press and hold the Home button and the Power button at the same time.
  4. After 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  5. Click Restore and confirm.

Note: The steps must be done correctly; you may have to try a couple of times, or so.

- You can also see the video instructions at the website below; it may be easier:

When you are available, please reply at the box below to continue. Thank you.