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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 16050
Experience:  5 years as Network Admin, 10+ years of IT support
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Just changed batteries in my blue keyboard, and the first

Customer Question

Just changed batteries in my blue keyboard, and the first one I put in has got stuck about 2/3s of the way in... No corrosion on the battery or inside the battery tube.
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: no problems with the keyboard before. Keyboard serial is(###) ###-####EZ18A
JA: What troubleshooting have you tried?
Customer: Tried a bit of gentle tapping, and tried pushing it further in. No luck either way obviously
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: That's it
Submitted: 3 months ago.
Category: Mac
Expert:  Kevin T replied 3 months ago.

Hi

I understand the battery is stuck and you need to get it out?

Give me the model number and I'll give you an access panel

Expert:  Josh replied 3 months ago.

Hi!

Do you still need help?