How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I am 82 years old, not very smart, but successfully used

Customer Question

I am 82 years old, not very smart, but successfully used Picasa 3 for a few years but about a year ago I started having trouble loading camera pictures.
I do not now know what I did but opening page of the Picasa website looks very different. I am afraid I have lost many, maybe most, of my picture files. It has been months and months since I worked on it as I am afraid I will make it worse, and I do not know where to turn.
Probably talking to you would be the best way for you to understand what I have done. Can you help?
Submitted: 2 months ago.
Category: Mac
Expert:  Mac_Martin replied 2 months ago.

Hi Ken,

It's possible the images are hidden somewhere, I can help you find them.

How long ago did you lose them?


Related Mac Questions