How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Quiksilver07070 Your Own Question

Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Mac
Satisfied Customers: 793
Experience:  Install, Update, troubleshoot and remove all types of software
63493917
Type Your Mac Question Here...
Quiksilver07070 is online now
A new question is answered every 9 seconds

I have a great deal great music on it played much of right

Customer Question

i have a great deal great music on it played much of right after downloading on this macbook pro 17 '' cannot retrieve it tried it on my identical laptop same results would appreciate help tnx harvey lyman area code(###) ###-####
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: el capitan latest upgrade
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: mfg approx 2011 no trouble on the comp
JA: Anything else you want the computer expert to know before I connect you?
Customer: nothing i can think about thanks for asking
Submitted: 6 months ago.
Category: Mac
Expert:  Quiksilver07070 replied 6 months ago.

Hello Harvey, and thank you for choosing JustAnswer.com

.

The best way to help you in this issue, is with a Remote Session. So i can connect to your computer and SEE what the issue is, and possibly fix the issue.

.

Would you be okay with doing this?