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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a brand new MacBook and I set the password went back

Customer Question

I have a brand new MacBook and I set the password ***** back in and now it says word does not match
Thank you
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: New MacBook air on Yosemite
JA: What troubleshooting have you tried?
Customer: Looking up passwords reset I can't locate my system preferences and that's what I was looking for
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nope that's it thanks
Submitted: 2 months ago.
Category: Mac
Expert:  tyroneboman replied 2 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

Does the log in screen have an arrow next to your Apple ID?

Expert:  tyroneboman replied 2 months ago.

Do you still need help with this?