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huebelhoer
huebelhoer, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1435
Experience:  I have experience with Many Apple productions.
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I get the error message on my ipad apple id has been disable

Customer Question

i get the error message on my ipad apple id has been disable
Submitted: 7 months ago.
Category: Mac
Expert:  huebelhoer replied 7 months ago.

Hi My name is ***** ***** I am the expert that is going to assist you today.

Expert:  huebelhoer replied 7 months ago.

When an Ipad shows that its been "disabled" this just means that the password ***** put in incorrectly too many times

Expert:  huebelhoer replied 7 months ago.

Have you tried the password ***** times?

Expert:  huebelhoer replied 7 months ago.

Here is a chart that shows you how long you must wait, depending on how many failed password ***** you try

Expert:  huebelhoer replied 7 months ago.

1 to 5 No wait

6 - 1 minute

7- 5 Minutes

8- 15 minuts

9- 60 minutes

Expert:  huebelhoer replied 7 months ago.

So, over time the Ipad will become re enabled and allow you to log in.

Customer: replied 7 months ago.
i contacted my apple support and was told to change my password.
Expert:  huebelhoer replied 7 months ago.

Do you need help with the steps to do that, or have you done that already?

Customer: replied 7 months ago.
idid still am getting same message ihave already did this
Expert:  huebelhoer replied 7 months ago.

ok, so the thing is, your apple account password, is not the same password ***** you use to log into your Ipad

Expert:  huebelhoer replied 7 months ago.

That password ***** login to your ipad is one you set in the Ipad settings and is only used to Log onto the Ipad. The password ***** you reset is the password ***** to Purchase things from app store etc...

Customer: replied 7 months ago.
it is
Expert:  huebelhoer replied 7 months ago.

How did they have you reset your password, on the Icloud Site?

Customer: replied 7 months ago.
not on the icloud site just ipad
Expert:  huebelhoer replied 7 months ago.

Did they have you try to reset it through Itunes?

Customer: replied 7 months ago.
no
Expert:  huebelhoer replied 7 months ago.

Because the only way to reset a password ***** an Ipad is to Wipe it. This will erase all data on the Ipad. Then once you get back into the Ipad it will re sync with I cloud and will restore you data. But you must remember your Icloud Password ***** it to do that

Customer: replied 7 months ago.
donot have a separte password ***** ihave is a password ***** my ipad id
Expert:  huebelhoer replied 7 months ago.

Do you Sync your Ipad with Itunes on your computer? or just use Icloud?

Customer: replied 7 months ago.
icloud
Expert:  huebelhoer replied 7 months ago.

Ok, do you want to erase your Ipad from your Icloud account? Then you can reset it back up

Expert:  huebelhoer replied 7 months ago.

Are you able to log in at https://www.icloud.com/

Customer: replied 7 months ago.
will i lose all my games and PICTURES
Expert:  huebelhoer replied 7 months ago.

They are synced to your icloud account.

Expert:  huebelhoer replied 7 months ago.

Do you use Photo Stream?

Customer: replied 7 months ago.
NO they are just on my ipad
Expert:  huebelhoer replied 7 months ago.

Can you please here in your browser https://www.icloud.com/ Put in your icloud email and password. Let me know if you get logged in

Expert:  huebelhoer replied 7 months ago.

Once your in there will be a Photo Button Please click on that.

Customer: replied 7 months ago.
no photo button there
Expert:  huebelhoer replied 7 months ago.

Ok, I just wanted to be Certain that your Photos didn't sync to icloud at some point. When you Sign into your Ipad did you use a Number pin? Or a combo of Letters and numbers?

Customer: replied 7 months ago.
letters #'s
Expert:  huebelhoer replied 7 months ago.

Unfortunately the only way you can backup your photos, is to be able to log in, and sync them to a computer. Not even Apple is able to Access an Ipad that has a password ***** is locked. The only options we have is to continue to try the password, or to reset the Ipad from Icloud so you can gain access to it again. I will tell you that you wont loose your apps or games, but you would loose Photos.

Customer: replied 7 months ago.
ok i will back up my pictures on my desk top computer. and will reset the ipad
Expert:  huebelhoer replied 7 months ago.

Do you see in the Icloud where to do that?

Expert:  huebelhoer replied 7 months ago.

Go to Find Iphone or Ipad > Select the Drop down in the middle and choose your ipad > and then in the top right click Erase Ipad

Customer: replied 7 months ago.
i now have the photo stream
Expert:  huebelhoer replied 7 months ago.

Do you see all of your Photos in the photo stream?

Customer: replied 7 months ago.
they are not there is that good are bad
Expert:  huebelhoer replied 7 months ago.

That means that you do not have the Sync setup so they are only stored on your Device. But you had said earlier that you only store them on the device. If they were in Icloud that would certainly be better because then you are never able to loose them they always stay in the cloud. Once this issue is resolved I suggest that you turn on that feature in the settings of your Ipad so that you will always have them backed up.

Customer: replied 7 months ago.
ok what next yhat i need to do
Expert:  huebelhoer replied 7 months ago.

have you plugged your Ipad into your desktop yet?

Expert:  huebelhoer replied 7 months ago.

What version of Windows are you running?

Customer: replied 7 months ago.
10 yes it is plougged in
Expert:  huebelhoer replied 7 months ago.

Ok, when you go to Start > File Explorer > This PC do you see your Ipad Show up there?

Customer: replied 7 months ago.
Expert:  huebelhoer replied 7 months ago.

ok double click on it and open folders

Expert:  huebelhoer replied 7 months ago.

Your photos should be in one of more of those folders

Expert:  huebelhoer replied 7 months ago.

Let me know if you find them

Customer: replied 7 months ago.
found them
Expert:  huebelhoer replied 7 months ago.

Great, now using your mouse Highlight them all. Right Click on the highlighted pictures and choose "Copy" Then Go back to your desktop > Right click with your mouse > Choose New > Choose Folder > name the folder or leave it called New Folder either one will work. Then once the folder is there double click to open it. Now inside of the folder Right Click and Choose "Paste" They should now begin Pasting

Expert:  huebelhoer replied 7 months ago.

Once you have them Safely on your desktop in the new Folder we can wipe your Ipad.

Customer: replied 7 months ago.
ok i have them saved on my desk top
Expert:  huebelhoer replied 7 months ago.

ok great, now you can login to Icloud

Expert:  huebelhoer replied 7 months ago.

then Go to Find Iphone or Ipad > Select the Drop down in the middle and choose your ipad > and then in the top right click Erase Ipad

Expert:  huebelhoer replied 7 months ago.

It will remotely wipe your Ipad and you can set it back up. You will want to make sure when setting it back up that you Select your Last Backup from Icloud

Customer: replied 7 months ago.
can't get signed on
Expert:  huebelhoer replied 7 months ago.

Cant get signed onto Icloud? You were in there a little while ago correct?

Customer: replied 7 months ago.
no don't think so
Expert:  huebelhoer replied 7 months ago.

Remember when I asked you to go to https://www.icloud.com/ and Logon and let me know if you see a Photos Button? You said you were logged in and there was no Photos button but then later you said it showed up. If you cannot sign onto Icloud.com you will have to go here https://iforgot.apple.com/password/verify/appleid and follow the steps to reset the Icloud Password.

Customer: replied 7 months ago.
got icloud now
Expert:  huebelhoer replied 7 months ago.

Ok great, now once in Icloud Go to Find Iphone or Ipad (green button looks like this http://screencast.com/t/h1NwlbdS19Ip) > Select the Drop down in the middle and choose your ipad > and then in the top right click Erase Ipad

Customer: replied 7 months ago.
it is telling me i need find my iphone app
Expert:  huebelhoer replied 7 months ago.

ok you must not have find my iphone turned on. Since that is the case it will need to be reset using Itunes

Expert:  huebelhoer replied 7 months ago.

Do you have Itunes installed?

Expert:  huebelhoer replied 7 months ago.

Installed on your computer that is.

Customer: replied 7 months ago.
no i donot
Expert:  huebelhoer replied 7 months ago.

Ok it will need to be downloaded first by going here http://www.apple.com/itunes/?cid=OAS-US-DOMAINS-itunes.com

Customer: replied 7 months ago.
ok got it dw
Expert:  huebelhoer replied 7 months ago.

Ok now connect your Ipad to your computer and Itunes should ask you to sign in. When you sign in use the same email and password ***** use for Icloud

Customer: replied 7 months ago.
ok got it
Expert:  huebelhoer replied 7 months ago.

Now you want to Force restart it While your device is connected, force restart it by Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo keep holding until you see the recovery mode screen.

Expert:  huebelhoer replied 7 months ago.

You will see the option to Restore or Update, in itunes choose Restore.

Expert:  huebelhoer replied 7 months ago.

iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat the last steps to put the device back in recover

Customer: replied 7 months ago.
this has got me no where.GOODNIGHT
Expert:  huebelhoer replied 7 months ago.

If you live near an apple store, you can have them reset it to factory for you since we got your pictures off.

Expert:  huebelhoer replied 7 months ago.

Im sorry Apple makes this process very hard.