Hello. My name is ***** ***** I will be assisting you today.
Turn off your Mac (choose Apple > Shut Down).Press the power button while holding down Command-R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.Select Disk Utility and press Continue.Choose Utilities > Terminal.Enter resetpassword (all one word, lowercase letters) and press ReturnSelect the volume containing the account (normally this will be your Main hard drive).Choose the account to change with Select the User Account.Enter a new password ***** re-enter it into the password *****Enter a new password ***** related to the password.Click Save.A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.Click Apple > Shut Down.Now start up the Mac. You can login using the new password.
I won't be able to remote in yet, these steps have to be done before you can login to the Mac
I can't connect because you can't login to the computer.
Can you go through the steps I provided to change the password?