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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have problem to download my pictures from the phone to the

Customer Question

Hi I have problem to download my pictures from the phone to the computer
Submitted: 4 months ago.
Category: Mac
Expert:  Cody replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 4 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 4 months ago.
Hi Cody yes .am I coonected to apple store?
Customer: replied 4 months ago.
Hi are we connected?
Expert:  Cody replied 4 months ago.

no this is not Apple, its a tech service company.

Customer: replied 4 months ago.
I did transferring my purchasing from iPhone to computers for a couple of times could you please help me step by step
Expert:  Cody replied 4 months ago.

When you plug the iphone into your computer, do you see a pop up on the iphone to allow access?

Then go to Finder, you should now see a removeable drive that is your iphone. Click on this and access the folders to get to your photos.