Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
no this is not Apple, its a tech service company.
When you plug the iphone into your computer, do you see a pop up on the iphone to allow access?
Then go to Finder, you should now see a removeable drive that is your iphone. Click on this and access the folders to get to your photos.