Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Here is what we are looking at: We have one chance at fixing this: Please read link below:
If you're affected, as stated in both the support document and Apple's comment above, connecting to iTunes and attempting a restore is the first trouble-shooting step you can try. Next is call to Apple support or a schedule a trip to the Genius Bar.
Do you know how to restore from your computer? I can help you or i can remote in and do it for you if you accept the offer.
If you want just the steps to do it yourself, do NOT accept the offer i send.
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