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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I hit command h thinking it would take me to the top of the

Customer Question

I hit command h thinking it would take me to the top of the word document I was working on and it disappeared. Now I can't find it and I CANNOT lose this document.
JA: How long has this been going on?
Customer: Just happend.
JA: What troubleshooting have you tried?
Customer: just panicking.....tried command tab and another version of the document appeared but wouldn't let me edit it and it literally seemed like the document was possessed...
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I CANNOT LOOSE the original document....could cost me my job.
Submitted: 4 months ago.
Category: Mac
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks