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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1371
Experience:  BSc H.Dip Apple Certified Professional
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Mail application is blinking, just today, restart, app store

Customer Question

mail application is blinking
JA: How long has this been going on?
Customer: just today
JA: What troubleshooting have you tried?
Customer: restart, app store for updates
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope
Submitted: 4 months ago.
Category: Mac
Expert:  David replied 4 months ago.

Hi my name is ***** ***** to Just Answer.

I am reviewing your question and will reply ASAP.

Expert:  David replied 4 months ago.

Which part of the application is blinking? Is the icon in the Dock bouncing but Mail not opening?

Also, if there is an error message what does it say exactly?

Customer: replied 4 months ago.
i created an outgoing mail message, when I hit send it blinks on and off, I can send you a vid if you want.
Expert:  David replied 4 months ago.

It's ok thank you.

Do you have more than one account configure in Mail?

Does this happen only with this outgoing message, have you tried another one?

If its just this one we can try to remove it. Let me know the above thank you! David.

Customer: replied 4 months ago.
version 10.11.6
Customer: replied 4 months ago.
no updates available, all is current.
Customer: replied 4 months ago.
No error message
Expert:  David replied 4 months ago.

Do you have more than one account in Mail?
Have you tried sending a different outgoing message and if so does the same happen?

Sometimes it can be a single corrupt outgoing message.

Expert:  David replied 4 months ago.

Trying to isolate the issue here, sorry for all the searching questions but it helps me zone in on the problem without having access to the machine. Thanks.

Customer: replied 4 months ago.
I tried, the blinking outgoing message follows me, will not let me open a new email. I have dual screens, tried dragging to the other screen, the blinking followed me, I am stuck
Expert:  David replied 4 months ago.

Okay, I've encountered the exact issue before. Lets try something.

On the left hand side column in Mail you should see a mailbox called Outbox.

Click there and click the outgoing mail in the list in the second column.

Now press Command + Backspace (delete) on the keyboard.

It should delete the message.

Now quit Mail, and open it again.

If the outgoing message is still there we move onto the next step, let me know how it's going and thank you! We should sort this out without too much problem.

Customer: replied 4 months ago.
That worked... Thanks
Customer: replied 4 months ago.
Not a virus?
Expert:  David replied 4 months ago.

That's great! No not a virus, just an incomplete or badly formed document. It's something that can happen but rarely.

Please use the star rating to rate my service to complete the question.

Have a great day!

Customer: replied 4 months ago.
It just started again, I tried to send the mail mes
Expert:  David replied 4 months ago.

If you have further questions let me know.

Expert:  David replied 4 months ago.

Has the issue come back?

Customer: replied 4 months ago.
It started agin,
Customer: replied 4 months ago.
It is an important email I need to get out, it has a PDF attachment. Small, not large at all, simple letter.
Customer: replied 4 months ago.
I recreated it, to the same person, added attachment, started again.
Expert:  David replied 4 months ago.

Ok so. The problem is not going away by deleting the outgoing message.

Can you confirm this, when you reopened Mail was the message already in Drafts or did you retype it?

Expert:  David replied 4 months ago.

Ok, understood. bear with me a moment. I'll type out clearly what I would like you to do.

Customer: replied 4 months ago.
ok, I used a different email account and the email went out. So it apparently is only on one email address.
Expert:  David replied 4 months ago.

The location of the attachment could be creating the problem.

Please move the PDF to the Desktop.

Delete the outgoing message and relaunch Mail again.

Create the message and add the attachment from the Desktop.

Expert:  David replied 4 months ago.

Oh, I saw your reply after posting mine.

Customer: replied 4 months ago.
still blinking
Expert:  David replied 4 months ago.

Well, if you want to troubleshoot that account we can by all means.

It is most likely a problem with the outgoing mail server for the problem account.

You can try sending a test email without an attachment from your problem account to the working one, to see if it sends and arrives ok.

Then test with the attachment.

Expert:  David replied 4 months ago.

Oh really.

So the problem is exactly the same from both accounts?

Both accounts cannot send the attachment?

Customer: replied 4 months ago.
Outgoing server says offline, it is through google.
Customer: replied 4 months ago.
No my mac .Me account works fine apparently
Customer: replied 4 months ago.
Problem is on my gmail server
Expert:  David replied 4 months ago.

Ok, GMail outgoing server should work without any problems, lets try to fix it.

Customer: replied 4 months ago.
ok
Expert:  David replied 4 months ago.

Did you send the important email using the MobileMe email account? Is that ok?

Customer: replied 4 months ago.
it is out
Expert:  David replied 4 months ago.

Click the Mail menu in the top left hand corner, and click Preferences.

Click the accounts tab at the top, and click the Gmail account on the left.

Click the list beside Outgoing Mail Server (SMTP), and click Edit Server List.

Select any Gmail outgoing servers, and press the minus to the bottom left of the list to remove them.

When there are no more Gmail SMTP servers left, click the + button.

Below that in Account Information leave Description blank and type smtp.gmail.com for Server name. Leave TLS set to None.

Then click Advanced, make sure it is port 25, that Authentication says Password, and insecure authentication is un-ticked.

Type your username and password ***** the Gmail account, and click OK.

Verify that the SMPT server selected in the Accounts page is the Gmail one you just added.

Close preferences and click Save.

Now try to send the test email to your .Mac account.

Expert:  David replied 4 months ago.

If this fails then the next best thing is to recreate the account.

Anything in your Inbox for your Gmail account is saved online, but anything in Sent that you want to keep a record of you should backup by creating a new mailbox folder and moving them there.

Once done you just go to Accounts in Mail > Preferences, click the Gmail account and click the minus - on the bottom left and agree to remove it.

Then click the + and choose Gmail as the type of account to set up. The rest is configured by Google automatically.

Let me know if you have any issues.

Customer: replied 4 months ago.
Says cannot send message using smtp.gmail.com
Customer: replied 4 months ago.
my email was rejected by the server
Expert:  David replied 4 months ago.

Ok, because Gmail uses automatic configuration it's easy to remove and add the account again.

Just check if there is any message you want to save first.

Create a new Mailbox and drag and drop the message you want to backup there.

Remove the account in Preferences and add it again.

The Google assistant will just ask for your email address and password ***** rest is automatic.

Customer: replied 4 months ago.
Should I delete the account first? I tried it says account already exists
Expert:  David replied 4 months ago.

Yep, remove the account using the minus button first.

Expert:  David replied 4 months ago.

You could configure it in System Preferences > Internet Accounts too if you want other Google web services.

Setting it up in Mail is fine for now, you can add Calendar and Contacts in System Preferences later if you want.

Customer: replied 4 months ago.
it is blinking again
Customer: replied 4 months ago.
I set up the new account, tried a test email, blinking started
Expert:  David replied 4 months ago.

Ok, remove the account again, from Mail Preferences.

Then go to System Preferences > Internet Accounts.

Do you see Google there?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
but I have 2 other gmail addresses, should I try them?
Expert:  David replied 4 months ago.

Select it and click the minus and remove it.

Then restart the Mac.

After restart, go to System Preferences - Internet Accounts again and add the Google account.

Expert:  David replied 4 months ago.

You could try them, but you only can set up one in System Preferences - Accounts.

Expert:  David replied 4 months ago.

I think for now try to fix the one that is not working instead of coming back to it later.

Customer: replied 4 months ago.
the google account we were using is not on system preferences, only the other two gmail addresses
Customer: replied 4 months ago.
apparently none of my gmail outgoing servers are working, they don't blink, but they say unavailable
Expert:  David replied 4 months ago.

This could be a DNS issue, but first I would remove all and use the setup assistant to enter them again, one by one.

Expert:  David replied 4 months ago.

Are you using your regular Internet connection, or are you on a public wifi or otherwise?

Customer: replied 4 months ago.
p[ersonal wifi, I just tried my iPad and one of the gmail addressed worked. The problem email does not work from the iPad either, no blinking, just not working
Expert:  David replied 4 months ago.

Ok then go to:

www.gmail.com

Login there, and see if it can send.

Expert:  David replied 4 months ago.

I still think removing all the Gmail info from System Preferences - Internet Accounts and adding one by one will help, but first check the problem account is not locked or something when you try web mail.

Customer: replied 4 months ago.
well it turns out it is google.... my Costco AMEX expired and they wanted payment. Why they don't just send a message is beyond me. The issue appears to be due to them needing 60 bucks. So I just paid them. We will see what happens.
Expert:  David replied 4 months ago.

Ok, but continue with removing/adding the working ones in System Preferences.

Once you sort out the problem one add it in System Preferences.

Feel free to continue this thread or ask follow up questions if you need to.

Please take a moment to rate my service using the star rating, it is how I am credited for my help.

Much appreciated!

Have a great day!

Best regards,

David.