Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
A lot of times, we can repair those fore runner devices, by performing a master reset. heres how, https://www.youtube.com/watch?v=oiFlK7fdWfY
Let me know if the master reset fixes your device, or not.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Ive seen your request for phone support. Im not in a position to take a call at this moment.
Did you try following the master reset steps I mentioned?