How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rylan Sharpe Your Own Question

Rylan Sharpe
Rylan Sharpe, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 94
Experience:  Global IT Manager at an International Company
Type Your Mac Question Here...
Rylan Sharpe is online now
A new question is answered every 9 seconds

<#August 02, 2016 <#Billed To: [email protected] <#Order

Customer Question

lt;#August 02, 2016
<#Billed To:***@******.***
<#Order ID: GBEI03GB93Y
<#Receipt Date: 08/02/2016
<#Order Total: 96.15 GBP
<#Billed To: ***** *****
<#Item Artist
<#Batman: The Killing Joke Bruce Timm & ***** *****u
<#10 Cloverfield Lane Dan Trachtenberg
<#Whiskey Tango Foxtrot Glenn Ficarra & John Requa
<#Type Unit Price
<#Film Rental(HD) 32.05 GBP
<#Film Rental(HD) 32.05 GBP
<#Film Rental(HD) 32.05 GBP
<#Order Total
<#96.15 GBP
<#Issues with this transaction?
<#If you haven't authorized this transaction ,click the link below to get full refund.
<#Go to the Help Centre at:
<#2016 Apple Online Support Departament
I received this email yesterday and this was not something that I had bought. I tried to go to the website but was informed that it was not a safe website to go to.
Can you help me with this?
Submitted: 2 months ago.
Category: Mac
Expert:  Rylan Sharpe replied 2 months ago.

Hello, I am Rylan and have many years of experience in Computer support and I am happy to assist you with your question.

Expert:  Rylan Sharpe replied 2 months ago.

The email that you received is SPAM and not actually from Apple. It is from someone trying to make it look like it is from Apple, so that you will click on the links.

Expert:  Rylan Sharpe replied 2 months ago.

When you clicked on the links, did you enter any personal information into the website?

Customer: replied 2 months ago.
I did not click on to any links.
Expert:  Rylan Sharpe replied 2 months ago.

Perfect! That might have saved you. At this point, I would suggest just deleting the email and knowing that the email was not real.