I have customized one document for you with screenshots and instructions . Please follow it step by step and let me know if you face any problem in it.
Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.
Is this is happening for all the downloaded files or just some of the ppt's ? Can you send that ppt to me, I will see if I can open it here
You must have received automated notification for remote connection. Please ignore that message if you are not interested in it
Any message do you see while opening it?
No I won't charge you anymore . This extra charge are just for remote access only
Please open power point . Go to files menu and click on open . Then browse your ppt file and see if you can open it.
ok. Did you try reinstalling it ?
Yes, I would like you to do it.
I would also like you to send one of the files to me so that I can see if the problem is in file itself
Which version do you use ?
I am opting out so that others can respond to you
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.It looks like the previous Expert is not available any more. I can continue assisting you. Let me know if the problem is still there. If it is, I can remotely connect to your computer and see what can be done to solve it.Let me know if you would like that.Thanks,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
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