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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9938
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I'm having a problem importing 7650 photos from my iPhone

Customer Question

I'm having a problem importing 7650 photos from my iPhone into iphoto
JA: How long has this been going on?
Customer: its stuck at 2,0655 reamaining
JA: What troubleshooting have you tried?
Customer: none
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: about 15 min
Submitted: 4 months ago.
Category: Mac
Expert:  Ashik replied 4 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

How long has it been stuck ? Have you tried disconnect the iPhone and reconnecting it ? If not, please do it and let me know the results please.

Customer: replied 4 months ago.
about 15min
Customer: replied 4 months ago.
do i disconnect the cord or say stop import
Customer: replied 4 months ago.
will i loose what is being imported
Expert:  Ashik replied 4 months ago.

If it is responding, then click Stop Import else disconnect it. Then restart iPhoto and try to import again.

Expert:  Ashik replied 4 months ago.

No, it is safe to click Stop Import. But if asked to Delete from iphone what is imported, don't do it.

Customer: replied 4 months ago.
i clicked stop import and this popped up Do you want to delete or keep the photos imported so far?
Expert:  Ashik replied 4 months ago.

Keep Photos

Customer: replied 4 months ago.
ok
Expert:  Ashik replied 4 months ago.

Then restart iPhoto and try to import again. This time it will import remaining photos. Let me know how it goes please

Customer: replied 4 months ago.
i clicked keep and the thing is still spinning
Expert:  Ashik replied 4 months ago.

Let it complete. It is going to take a while.

Do you have Dropbox app on your iPhone ?

Customer: replied 4 months ago.
it says wait for photos to finish
Customer: replied 4 months ago.
Customer: replied 4 months ago.
i have dropbox
Expert:  Ashik replied 4 months ago.

Give it 5-10 minutes to process as you have large number of photos. If it is not responding, then Force Quit iPhoto (Press Command, Option, Esck and click Force Quick after selecting iPhoto)

Apps like Dropbox usually cause these kind of problem. Can you delete Dropbox from your iPhone, then import the photos to Photos/iPhoto and then you can reinstall Dropbox back ?

Customer: replied 4 months ago.
will i loose whats on my dropbox?
Expert:  Ashik replied 4 months ago.

Nope. That is only a client application. All your stuffs are stored on www.dropbox.com

Customer: replied 4 months ago.
ok i deleted the app from my phone
Expert:  Ashik replied 4 months ago.

If iPhoto is not respnding, then force quit it. Open it and reimport.

Expert:  Ashik replied 4 months ago.

As long as you don't press Delete on iPhoto, the photos will be safe on iPhone. So you can safely close it, open it again and import them. If they get stuck again, then let me know and we can try different method to import

Customer: replied 4 months ago.
okay
Customer: replied 4 months ago.
i did the force quit
Expert:  Ashik replied 4 months ago.

Let me know how it goes

Customer: replied 4 months ago.
do i need to unplug or just reopen iPhoto to start import
Expert:  Ashik replied 4 months ago.

Yes, unplug it.

Expert:  Ashik replied 4 months ago.

Unplug it. Then open iPhoto. Import again.

Customer: replied 4 months ago.
i idi and this popped up 9312 photos have been found in the iPhoto library that were not imported.
Expert:  Ashik replied 4 months ago.

Import again. Remember, DO NOT click Delete if asked to Keep or Delete. If that didn't work, then we can try Image Capture to import.

Customer: replied 4 months ago.
ok doing it now
Expert:  Ashik replied 4 months ago.

Good luck

Customer: replied 4 months ago.
it says loading but i don't see any photos as of yet
Expert:  Ashik replied 4 months ago.

Let it load. The photos are still on your iPhone. Right ?

Customer: replied 4 months ago.
7,575
Customer: replied 4 months ago.
the pics are starting to pop up now
Expert:  Ashik replied 4 months ago.

Is it still loading ? Might take a while since there are lots of photos

Customer: replied 4 months ago.
it now shows import 7716
Expert:  Ashik replied 4 months ago.

Click Import All or Import

Customer: replied 4 months ago.
should i wait for them all to upload before starting the import
Expert:  Ashik replied 4 months ago.

You can click Import. It will load one by one.

Customer: replied 4 months ago.
ok trying now
Expert:  Ashik replied 4 months ago.

Let me know how it goes. If you have large video files, then it will take a while to import.

Customer: replied 4 months ago.
once i pressed import... this popped up Photos are being imported to the photo library. please wait for import to complete
Customer: replied 4 months ago.
however i don't see anything happening but the spinning thing.... its not counting down photos etc
Expert:  Ashik replied 4 months ago.

Let it complete. This is going to take a while. If it get stuck again, then we can use Image Capture to import.

Expert:  Ashik replied 4 months ago.

If it is spinning for more than 5 minute, please let me know

Customer: replied 4 months ago.
ok i will
Expert:  Ashik replied 4 months ago.

Thanks

Customer: replied 4 months ago.
its still spinning and no count down
Expert:  Ashik replied 4 months ago.

Force Quit it. Close Photos app. Create a folder on your Home folder or Desktop folder or Documents folder and name it like "From iPhone"

Then go to Applications folder and open Image Capture application. Select your iPhone in left column. This will load all photos in Image capture.

Now select that created folder in Image capture in the "Import To". Then click Import All.

Remember, DO NOT select Desktop there.

Customer: replied 4 months ago.
nothing is happening
Expert:  Ashik replied 4 months ago.

Force Quit it. Close Photos app. Create a folder on your Home folder or Desktop folder or Documents folder and name it like "From iPhone"

Then go to Applications folder and open Image Capture application. Select your iPhone in left column. This will load all photos in Image capture.

Now select that created folder in Image capture in the "Import To". Then click Import All.

Remember, DO NOT select Desktop there.

Customer: replied 4 months ago.
it says importing. i think i did it correctly
Expert:  Ashik replied 4 months ago.

And the Import To folder set to ?

Customer: replied 4 months ago.
From iPhone
Expert:  Ashik replied 4 months ago.

Look at the bottom part. You will see Import To and what is next to it ?

Customer: replied 4 months ago.
a folder
Expert:  Ashik replied 4 months ago.

Which folder ?

Customer: replied 4 months ago.
the one you had me create that was created on my desktop
Expert:  Ashik replied 4 months ago.

Great ! How is the process going ?

Customer: replied 4 months ago.
i think so far so good
Expert:  Ashik replied 4 months ago.

Let it complete

Customer: replied 4 months ago.
ok i will patiently wait ha
Expert:  Ashik replied 4 months ago.

Same here. I will be here for the next 10 hours

Customer: replied 4 months ago.
ok thank you so much
Expert:  Ashik replied 4 months ago.

You're most welcome

Expert:  Ashik replied 4 months ago.

Just checking. How is it going ?

Customer: replied 4 months ago.
looks almost finished
Expert:  Ashik replied 4 months ago.

Great

Customer: replied 4 months ago.
the import bar completed.... not i see import alldo i select that
Customer: replied 4 months ago.
now i see
Expert:  Ashik replied 4 months ago.

No. Now open the folder you created in desktop and do you see the photos there ?

Customer: replied 4 months ago.
i do. but how do i know how many
Expert:  Ashik replied 4 months ago.

Just select the folder in deskop and press Space. How many items does it show ?

Customer: replied 4 months ago.
oh 7719 yayyy
Customer: replied 4 months ago.
now what do i do
Expert:  Ashik replied 4 months ago.

Perfect. Now we have to import them to Photos app. Open Photos app, click on File menu and select Import. Click that folder in desktop, and click Review for Import. Then Import All

Customer: replied 4 months ago.
open iphoto?
Expert:  Ashik replied 4 months ago.

Yes

Customer: replied 4 months ago.
im lost
Customer: replied 4 months ago.
i opened iPhoto. then the old import was so i closed it. my device is still plugged in
Expert:  Ashik replied 4 months ago.

Easy way. Disconnect iPhone. Open iPhoto. Then click and drag and drop the photos folder from desktop to iPhoto icon on dock. This should import the photos.

Customer: replied 4 months ago.
i did it the first way and I think its woking.
Expert:  Ashik replied 4 months ago.

Ok, let me know how it goes

Customer: replied 4 months ago.
ok this is going to take a while lol
Expert:  Ashik replied 4 months ago.

This should be fast compared to the process from iPhone. Make sure iPhone is not connected.

Also I'd recommend to backup the folder you created on desktop to an external hard drive. After importing the photos to iPhoto, you can delete that photos folder from desktop. But make a backup to external hard drive first

Customer: replied 4 months ago.
ok thank you
Customer: replied 4 months ago.
5,721 remaining
Expert:  Ashik replied 4 months ago.

Fingers crossed !

And FYI You can use Image Capture to import from almost all devices including scanners

Customer: replied 4 months ago.
yayyy great to know
Expert:  Ashik replied 4 months ago.

:)

Customer: replied 4 months ago.
ok the count down ended.... now it says finishing import
Expert:  Ashik replied 4 months ago.

So far so good. Once it is finished, just do a quick scroll through your photos and make sure they are there. And open some random photos and see if they can open

Customer: replied 4 months ago.
its saying 287 files are unrecognized.which appear to all end with MOV
Expert:  Ashik replied 4 months ago.

Those are the video files and you should see these files on the folder you created on desktop. You can open the videos directly from that folder. You can move them to another folder if you want keeping the videos separated.

Customer: replied 4 months ago.
which appear to all end in MOV and MP4
Customer: replied 4 months ago.
ok but then will i be able to add them into iTunes
Expert:  Ashik replied 4 months ago.

Yes, MP4 to iTunes. But I believe iTunes will not accept MOV to sync. But try it

Customer: replied 4 months ago.
what is MOV? there videos i created with my iPhone
Expert:  Ashik replied 4 months ago.

Quicktime movie formats. They can be played with Quicktime player.

Expert:  Ashik replied 4 months ago.

iPhoto doesn't deal well with videos. So separate the videos from that folder in desktop to another folder. You can play those videos from that folder.

Expert:  Ashik replied 4 months ago.

How is it going ? Are you able to open them in Quicktime player ?

Customer: replied 4 months ago.
i can open it and then have to convert it and save to then add to iPhoto
Expert:  Ashik replied 4 months ago.

Try this. Open iPhoto. Connect the iPhone to your Mac. Now it will load all photos and videos. Select only the video files and Import them. Does iPhoto import them ?

Expert:  Ashik replied 4 months ago.

Were you able to import them to iPhoto ?

Expert:  Ashik replied 4 months ago.

Hi there, It's me Ashik again. I'm just following up with you to see how it is going.

Were you able to solve the issue ? If you are satisfied with my service, please rate me as Excellent or 5 stars and click Submit at the top of this page. Then only I will get credit for helping you. You will not be charged anything additional when you rate me.

Best Regards,

Ashik