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Nathan, Hardware Engineer
Category: Mac
Satisfied Customers: 19579
Experience:  Own/operate IT/networking company.
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I have purchased a book for my ipad however I can t download

Customer Question

I have purchased a book for my ipad however I can t download or even repurchase can you please assist.
Submitted: 2 months ago.
Category: Mac
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Where/how have you purchased the book?

Customer: replied 2 months ago.
I have purchased my book through itunes
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Nathan replied 2 months ago.

Thank you for confirming,

lets start by rebooting your ipad,

press and hold the Home and Lock buttons together for about 30 seconds, or until the screen goes black, and then shows the white apple logo, then let go.

Give it about a minute to turn back on, and then check your ibooks library and it should appear.



Expert:  Nathan replied 2 months ago.

Do you need more help with this?