Ask Mac Questions and Get Answers from Experts ASAP
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
When actually did you lose them ?
What happens when you open iPhoto ?
In Finder, click on Go menu and select Home. This will open Home folder. Open Pictures folder and how many libraries do you see there ?
If you accept remote connection service, then I will connect to your Mac and try to fix the issue myself for you while you watch. If I couldn't solve your problem, then you will get full refund.
Ok, do this. Close Photos if it is open. Hold down Option key on your keyboard and open Photos app. How many libraries do you see in the resulting box ?
Remote service is optional. I don't know how you lost it, so I'm trying to figure it out. Did you do what I said ?
Close Photos app if it is open. Then hold down Option/alt key and open Photos while holding it down. What do you see on the screen ?
Yes, but I'm trying to if the iPhoto library is there.
Lets check if the photos are even there on the Mac. Click on the blue Finder icon on the dock. Then hold down Option/alt key, click on Go menu at the top bar, top of the screen, click on Go menu and select Pictures. This will bring Pictures folder. How many files do you see there and what are they ?
BTW If I couldn't solve your problem, you will get full refund. So no worries.
See this sample picture --> https://s.aolcdn.com/os/help/desktop_mac_go_home.gif
In Finder, click on Go menu, select Home. In Home, open Pictures folder. The Go menu is on the top bar, top of the screen and you will see Go menu only if you are in Finder window.
Also, search JPG in spotlight (searchbox or magnifier at top right) and does it return your pics ?
In Finder, click on Go menu, select Home. In Home, open Pictures folder. How many and what files do you see there ?
All the photos are saved in single file called iPhoto Library. Search iPhoto Library in Spotlight and does it return anything ?
It sounds like it is not switched to your new Mac. Do you still have the old Mac or any Time Machine backup ?
Sure. Please email to customer support at *****@******.*** for refund. I'm really sorry, it seems like the library wasn't transferred to this Mac. Atleast if the library is there, we would be able to recover the albums/photos. Sorry I couldn't solve your issue
Just email them and they will take care of it. I'm only a tech in here, so I don't have access to your account to process refund.
They will reply. Have a good day !
Hi there, Those are automated messages. Please ignore them.