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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Did they have you hard reset it?
To force a reset, press and hold both the “Sleep/Wake” button and the “Home” button for at least ten seconds until the Apple logo appears. You may have to hold the buttons down for up to 20 seconds before anything happens. Afterwards, your device should restart and return you to the Home screen.
Let me know what you have tried if that doesnt work. we will go from there.
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Then i will remove myself from the question. Glad it is working again.
I do appreciate that. If you click the star rating at top, it will allow you to accept. Sorry we couldnt get
you help before you researched further. =(