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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iPad is disabled, I need to restore access. What should i

Customer Question

my iPad is disabled, I need to restore access. What should i do?
JA: How long has this been going on?
Customer: 3 weeks
JA: What troubleshooting have you tried?
Customer: none
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: are all my photos and videos will be erased once my iPad is restored. Is that true? okay thank you
Submitted: 2 months ago.
Category: Mac
Expert:  comp_audio replied 2 months ago.

Welcome to JustAnswer. My name is ***** ***** I will do my very best to assist you today.

Expert:  comp_audio replied 2 months ago.

Please tell me the model and version of iOS it is running.