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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10728
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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How do you retrieve or reset a keychain password?

Customer Question

how do you retrieve or reset a keychain password?
Submitted: 10 months ago.
Category: Mac
Expert:  Ashik replied 10 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Keychain password ***** ***** as your admin or login password. If that didn't work, then try your iCloud password.

If it still not working, please let me know the version of Mac OS X you are using. You can check it from Apple > About This Mac

Expert:  Ashik replied 10 months ago.

There is a way to reset the Keychain password. But I need to know the version of Mac OS X you are using, so I can send you instructions. You can find the version of OS X from Apple > About This Mac

Customer: replied 10 months ago.
MacBook Pro 9,2 Intel core i5
Expert:  Ashik replied 10 months ago.

I need to know the version of Mac OS X. It is like 10.8, 10.9.5, 10.10, 10.11 etc

Expert:  Ashik replied 10 months ago.

To reset the keychain password, you have to reset the admin password. You can reset the password ***** booting into Mac OS X Utilities screen. First go to System Preferences select iCloud. Click Sign Out button there and sign out. If asked to delete or keep stuffs, select Keep. If you only see Delete, then click Delete or OK. It is OK, you can reconnect to iCloud later (Ignore this step if already signed out there)

Then follow the steps below to reset the password.

Turn off your Mac.

Turn it back on and immediately hold down Command and R keys at same time for 10-20 seconds.

This will boot your Mac to "Mac OS X Utilities” menu.

Click on the“Utilities” menu in top bar and select “Terminal" (at the top of the screen)

Type (without space)--> resetpassword

Press return. This will bring Reset Password ***** Select the hard disk at top column,select the user account from the drop down under it, confirm the user account and then change password ***** Save. Then click on the Apple icon and select Shutdown.

Turn it back on. After restarting, if you get any message about Keychain then click Create NewKeychain. If that didn't work, then cancel that box.

Click on Finder icon on dock. Then in Finder, hold down Option key on your keyboard, click on Go menu at the top bar and select Library. This will open Library folder. Trash Keychain folder in there and restart your Mac. If it asks for keychain password, use the password ***** reset.

Please let me know if that didn't work, so we can continue troubleshooting.

Customer: replied 10 months ago.
13.3/2. 3/2.5/2x2GB/500/SD-USA?
Expert:  Ashik replied 10 months ago.

Thanks. I got the version number from your model of Mac.

To reset the keychain password, you have to reset the admin password. You can reset the password ***** booting into Mac OS X Utilities screen. First go to System Preferences select iCloud. Click Sign Out button there and sign out. If asked to delete or keep stuffs, select Keep. If you only see Delete, then click Delete or OK. It is OK, you can reconnect to iCloud later (Ignore this step if already signed out there)

Then follow the steps below to reset the password.

Turn off your Mac.

Turn it back on and immediately hold down Command and R keys at same time for 10-20 seconds.

This will boot your Mac to "Mac OS X Utilities” menu.

Click on the“Utilities” menu in top bar and select “Terminal" (at the top of the screen)

Type (without space)--> resetpassword

Press return. This will bring Reset Password ***** Select the hard disk at top column,select the user account from the drop down under it, confirm the user account and then change password ***** Save. Then click on the Apple icon and select Shutdown.

Turn it back on. After restarting, if you get any message about Keychain then click Create NewKeychain. If that didn't work, then cancel that box.

Click on Finder icon on dock. Then in Finder, hold down Option key on your keyboard, click on Go menu at the top bar and select Library. This will open Library folder. Trash Keychain folder in there and restart your Mac. If it asks for keychain password, use the password ***** reset.

Please let me know if that didn't work, so we can continue troubleshooting.

Expert:  Ashik replied 10 months ago.

Hi there, Just checking. How is it going ?

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