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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 784
Experience:  Technical Support Coach at Liberty Tax Service
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I am trying to activate my Ipad. because apparently I hit

Customer Question

I am trying to activate my Ipad. because apparently I hit the app find my iPhone. I don't have an iPhone I don't know how I got that app I was trying to delete it with no success. HELP please.
Submitted: 10 months ago.
Category: Mac
Expert:  Isaac Franklin replied 10 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Is this the first time you are using the iPad or did you restore it and starting a new set up?

Expert:  Isaac Franklin replied 10 months ago.

If you see a remote support offer generated, please do not accept (yet).

That is for pcs, or 'backing up' your ipad or phones only.

Hold down the "Sleep/Wake" button for several seconds until a red slider appears. Move your finger across the slider to turn the iPad off.

Then turn the iPad back on.

Depending on what you see/happens, we will go from there when you reset it and see what screen appears next.

Customer: replied 10 months ago.
it's still asking me to activate IPad
Expert:  Isaac Franklin replied 10 months ago.

Okay. Is this the first time you are activating? If so, lets follow the guide below by clicking the link.

http://www.verizonwireless.com/support/how-to-activate-apple-ipad-mini/

If it is not and it is an error for activation, let me know. At this point, we could do remote support if you would prefer.

Let me know if you get stuck and we will continue troubleshooting.

If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Customer: replied 10 months ago.
I'm asked to choose a Wi-Fi network. I did that then it asked to choose another Wi-Fi net there is no other I only have one. I double checked the router the one I choose is correct.
Expert:  Isaac Franklin replied 10 months ago.

Is it allowing you to put in your password ***** you select your wifi?

Customer: replied 10 months ago.
I put in the apple ID bsabatinob@icloud and the new password ***** just entered in your system. it's saying incorrect AppleID or password.
Expert:  Isaac Franklin replied 10 months ago.

Okay, That id doesnt look right. did you add the .com?

Customer: replied 10 months ago.
I did I just forgot to enter in my reply but I did enter .com
Expert:  Isaac Franklin replied 10 months ago.

then you need to set up an id/or change password ***** with the email you set up for it.

We need to put the ipad aside for a moment.

follow this link to change password ***** get your id sent to your email so you can make sure it is correct.

https://support.apple.com/en-us/HT201487

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