Ask Mac Questions and Get Answers from Experts ASAP
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Is this the first time you are using the iPad or did you restore it and starting a new set up?
If you see a remote support offer generated, please do not accept (yet).
That is for pcs, or 'backing up' your ipad or phones only.
Hold down the "Sleep/Wake" button for several seconds until a red slider appears. Move your finger across the slider to turn the iPad off.
Then turn the iPad back on.
Depending on what you see/happens, we will go from there when you reset it and see what screen appears next.
Okay. Is this the first time you are activating? If so, lets follow the guide below by clicking the link.
If it is not and it is an error for activation, let me know. At this point, we could do remote support if you would prefer.
Let me know if you get stuck and we will continue troubleshooting.
If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
Is it allowing you to put in your password ***** you select your wifi?
Okay, That id doesnt look right. did you add the .com?
then you need to set up an id/or change password ***** with the email you set up for it.
We need to put the ipad aside for a moment.
follow this link to change password ***** get your id sent to your email so you can make sure it is correct.