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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 32979
Experience:  IT Engineer for over 15 years
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Am unable to login to face time on iPhone 6 while an able to

Customer Question

Am unable to login to face time on iPhone 6 while an able to login to it using an iPad with sane iTunes account. Please advise what I can do to resolve. Thanks
Submitted: 6 months ago.
Category: Mac
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you tell me please what happens when you try to use it on the iPhone?

Customer: replied 6 months ago.
I am attaching an image of the message I get
Customer: replied 6 months ago.
It says "signing in" and stays in that state
Expert:  Richard replied 6 months ago.


On the iPhone, please hold the home and power buttons for about 10 seconds until you see the apple logo then release.

Let the phone restart and tell me if you can then sign in please.

Customer: replied 6 months ago.
That did not work