Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Okay, lets try this first. There are several things this could be. So if this doesnt work, we will go from there.
Shut down your Mac.Locate the following keys on the keyboard: Command (⌘), Option, P, and R.Turn on your Mac.Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.Hold these keys until the computer restarts and you hear the startup sound for a second time.Release the keys.
then, lets try to start in safe mode:
To start in safe mode. Shut mac down completely. Press power, then immediately press and hold the
left shift key on your keyboard and keep it held down for about 20 seconds.
Do you hear sound now?
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The only way you would have seen that screen is if the P key isnt working or it wasnt help down or 'registered' as held down
with those commands.
that is not the screen you should have saw. Can you try again for me?
Okay. Thank you.
This link is for a different cause, but the fix should still work. It sounds as if your flex cable became dislodged.
You need to check both ends of the cable and put them firmly in place. Do this by following the article below:
If that doesnt work, the flex cable may be damaged, or if you do not have enough time, you may be able to get
another computer in time, or turn it back in for a refund when you fix this one if you no longer need the new one.
If it is the cable damaged all together and it needs replaced, i wouldnt discard the laptop.
You can fix it with the document i showed you above by getting the cable for 15 dollars at this link.
(copy/paste link above in your browser)
With luck, (and this is most likely the case) the cable is just loose from the fall.
Hi, i was checking in to see if you needed further support for your computer?