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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31330
Experience:  IT Engineer for over 15 years
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My brother in laws 2008 iMac only shows question folder

Customer Question

My brother in laws 2008 iMac only shows question mark folder after my attempts to get past a forgotten password
JA: How much experience do you have with this particular machine?
Customer: I'm pretty good at directions I'm a recording engineer running protocols
JA: What troubleshooting have you tried?
Customer: Going to the code page and going thru steps to change the password. Then it went to pinwheel of doom and I force quitted.. Not the best move I guess!
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't have the system dvd
Submitted: 4 months ago.
Category: Mac
Expert:  Richard replied 4 months ago.

Hi there and welcome

The ? Mark means it cannot access the hard drive.

I want you to first do the following please

Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.

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