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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 34656
Experience:  IT Engineer for over 15 years
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My iPhone has stopped responding. I push the home button and

Customer Question

My iPhone has stopped responding. I push the home button and the numbers come up but when I put in my code, it does not work. When I try to swipe nothing happens. At one point it said "your iPhone is locked, try again in 15 minutes".
Submitted: 9 months ago.
Category: Mac
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you please hold the home and power buttons for about 10 seconds until you see an Apple Logo, then release.

Let the phone restart and tell me if it the works please.

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