How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask David Your Own Question

David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1363
Experience:  BSc H.Dip Apple Certified Professional
Type Your Mac Question Here...
David is online now
A new question is answered every 9 seconds

I'm trying to install sony playmemories app on my mac but i

Customer Question

hi i'm trying to install sony playmemories app on my mac but i am running mac osx 10.8.5 and updating to 10.9 is not an option for me, any solutions?
JA: How much experience do you have with this particular machine?
Customer: i am a novice mac user
JA: What troubleshooting have you tried?
Customer: i've used the sony prep tool, uninstalled, reinstalled, restarted my computer a bunch of times, but from the research i've done it seems that 10.8 is the problem, correct me if i'm wrong
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: not that i can think of
Submitted: 2 months ago.
Category: Mac
Expert:  David replied 2 months ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 2 months ago.

The minimum recommended system for installing this app on a Mac include having OS X 10.9 or later installed.

Full recommended specs can be double checked here:

Installing this on your Mac therefore seems to be impossible. Are you certain you cannot install 10.9? Is it a hardware limitation?

Click the Apple menu and About This Mac.

What type of Mac is it and what does it say there for Processor?

Thanks in advance.