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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9784
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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My mother-in-law bought a new computer and had her old one

Customer Question

my mother-in-law bought a new computer and had her old one transferred. She cannot remember her password ***** enter the computer. The hint is "same as old computer" but she claims she never had to sign in to her old computer so she doesn't know what it is. She has macbook air
Submitted: 3 months ago.
Category: Mac
Expert:  Ashik replied 3 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Actually the password ***** there, but the Mac was set to login automatically instead of requiring password *****

Somehow she got logged out from your Mac and she need to enter your admin/login password ***** login to your account. It is the password ***** setup when she setup the old Mac for first time.

If she don't remember it, then you can reset the password ***** booting into Mac OS X Utilities screen.

Follow the steps below to reset the password.

Turn off the Mac by holding down the Power button for 5-10 seconds.

Turn it back on and immediately hold down Command and R keys at same time for 10 seconds.

This will boot your Mac to "Mac OS X Utilities” menu.

Click on the“Utilities” menu in top bar and select “Terminal".

In Terminal, type(without space)--> resetpassword

Press return. This will bring Reset Password ***** Select the hard disk at top column, select her user account from the drop down under it, confirm the user account and then change password ***** Save. Then click on the Apple icon and select Shutdown.

Turn it back on. After restarting, if you get any message about Keychain then click Create New Keychain.

If you are still getting keychain error, then reset the keychain access database. Follow the steps below to reset Keychain;

Go to System Preferences > iCloud and click Sign Out. If asked to keep or delete stuffs,click Keep. Then in Finder, hold down Option key on your keyboard, click on Go menu at the top bar and select Library. This will open Library folder. Trash Keychain folder in there and restart the Mac.

Please let me know if that didn't work, so we can continue troubleshooting.